Guests - Frequently Asked Questions

We have some answers to questions you may have before booking with us.

F.A.Q.


  1. It should not exceed the maximum capacity of people housed and, stipulated in the property now leased.
  2. Pets are not allowed inside the properties during their accommodation.
  3. Smoking is not permitted inside the property.
  4. It is not allowed to use a portable stove or gas or charcoal stove, as well as a portable barbecue in the property, except when it has a Barbecue or similar.
  5. Failure to comply with the last mentioned points, your stay will be considered canceled, the money for your stay will not be refunded.
  6. You should respect normal periods of silence and rest, avoiding conflicts between owners or neighbors.
  7. If the property has access to the pool, you must respect the rules stipulated by the condominium.
  8. If you have access to a parking space, make sure you park the vehicle in the correct place.
  9. Apartment too dirty at the exit or garbage bags to be dumped, has a cost of 25 euros to be debited from the deposit.
  10. Unwashed crockery or any type of dirty grill has a cost of 25 euros to be debited from the deposit.
 

Cash payment:

  • The deposit payment is made to ALGARTUR at the time of Check-in.
  • The refund of the security deposit will be given up to a maximum of 7 days after check-out.

Credit Card Lock:

  • After confirming the reservation on channels such as BOOKING.COM, AIRBNB, VRBO or other channels, the client trusted them, accepting the conditions of the deposit, and these channels provide ALGARTUR with credit card details.
  • ALGARTUR has the free right to activate the credit card in order to cover the repair or replacement of the aforementioned object damaged by the customer.
  • The security deposit can be charged a maximum of 7 days after check-out.
 

  1. Any type of complaint will only be accepted within a maximum period of 1 hour after Check-in, and afterwards any type of complaint will not be accepted by our entity.
  2. Your reservation is secure. When you make a reservation with us, your data is protected and is not provided to third parties.
  3. Your privacy is protected. All data requested will be used only to guarantee your reservation.
  4. See also our privacy policy and GDPR.
  5. ALGARTUR, reserves the right not to rent properties to customers who in the past have had inappropriate behavior within them or who intend to obtain any benefit have submitted unjustified complaints.
  6. ALGARTUR is not responsible for any theft of objects or valuables left by the customer inside the leased property.
  7. We recommend that you conclude travel insurance with an insurance company.
  8. All of our properties on our website have a direct link to the Accommodation Conditions.
  9. All communication sent for payment of the deposit or for the entire stay, contains a direct link to the Accommodation Conditions.
  10. After confirmation and payment of the deposit or the entire stay, the accommodation conditions are automatically accepted by the customer.
 

  1. Minimum stay of 3 nights between the period of 01 October to 30 April.
  2. Minimum stay of 5 nights between the period from 01 May to 30 September.
  3. Long-term stays are allowed, always on request for budget and availability.

  1. For advance reservations, a deposit of 25% of the total amount is required in order to guarantee your stay.
  2. A second payment of 25% will be made after the end of the free cancellation period.
  3. The remaining payment of the stay is made on the day of entry in cash, bank transfer, ATM or certified check.
  4. Foreign checks will not be accepted on the day of entry.
  5. Maximum cancellation period (Stays from May 1st to September 30th): Up to 1 month before your arrival (100% refundable). After the deadline, the money for your stay will not be refunded.
  6. Maximum cancellation period (Stays from 1st October to 30 April): Up to 7 days before your arrival (100% refundable). After the deadline, the money for your stay will not be refunded.
  7. ALGARTUR reserves the right to cancel your stay due to force majeure, such as Overbooking, necessary works in the apartment, or among other serious reasons that justify the cancellation, being returned to a bank account to be indicated by the client, the total amount of the deposit paid for it, or refund of the entire stay if the customer has made the full payment for the stay, without any penalty for both parties.
  8. In the previous point, ALGARTUR will in the best way before proceeding with the cancellation, present an alternative to the client in order to avoid the cancellation of his stay.
  9. Non-Refundable Reservations: Payment for the reservation is made in full upon confirmation.
  10. Cancellation Non-Refundable Reservations: After confirmation and payment of the entire stay, in case of cancellation or no-show, the customer will forfeit the entire reservation, and no refund will be given.
 

  1. In addition to the total amount to be paid for your stay, a deposit must be deposited in order to cover damages caused by the customer.
  2. The amount of the deposit is mentioned in each property on our website.
  3. The deposit payment applies to customers who, in turn, take advantage of ALGARTUR services for the first time.
  4. On the day of entry, management may apply an extra deposit to risky customers. (From 1000 euros to 15000 euros).
  5. All damages caused by the customer to the property, whether for repair or replacement of the object itself, will be debited from the deposit.
  6. If the value of the repair or replacement of the object itself is greater than the value of the deposit, the value will be communicated to the customer, and invoiced to him.
 

  1. The Voucher is valid on all properties available on our website.
  2. The amount of the Voucher is applied in full or, to be discounted on a stay greater than the amount of the Voucher.
  3. No amount of the Voucher will be returned on a booking with a value less than the amount of the same.
  4. The Voucher is transferable to other people, but you will always be obliged to provide us with information about the new holder.
  5. The Voucher is valid for one year after purchase.
  6. When applying the Voucher and after confirmation of the stay by ALGARTUR depending on our availability, apply the cancellation conditions mentioned in Section " Payments / Cancellations " points 5 and 6.
  7. After the expiration of the Voucher, the customer loses all of the same, having no opportunity to recover any monetary value of the same, considering the Voucher as lost.
  8. The VOUCHER is valid for stays within the validity period of the same, never being able to book any accommodation after the expiration of the same.
  9. To request or apply a Voucher, simply contact us using the form, or via email.
 

  1. The initial and final cleaning is included in your stay.
  2. Bed linen is included with your stay.
  3. Bath towels, face towels and bath towels are included in your stay.
  4. Cleaning and linen change of accommodation is weekly.
  5. For stays of less than 7 nights, you will not be entitled to any change of bed linen or bath towels.
  6. Information on cleaning services in times of pandemic, see point Pandemic & Natural Disasters.
 

  1. Check-in at the property with one of our employees takes place between 16:00 and 20:00 and costs 30 Euros. You can collect the key from our office at no cost.
  2. Check-in at our office between 4 pm and 6 pm.
  3. Check-in at the property with one of our employees between 8:00 pm and 11:00 pm, has an additional cost of 30 Euros.
  4. Check-in at the property with one of our employees after 11:00 pm, has an additional cost of 50 Euros.
  5. As an alternative to Check-in after 8 pm without any additional cost, you can collect the key at our office (contact us for more information).
  6. Check-out is until 10 am (15 € for each late hour). If there is a possibility, it can be done until 12:00.
  7. Between the 1st of June and the 30th of September, the time of entry into the property, may be later than usual, due to external factors, such as increased traffic on the road, time to prepare the property takes longer due to unforeseen events that may have happened, among others … without any form of penalty in favor of the client.
  8. Period of entry into the property in times of pandemic, see point Pandemic & Natural Disasters .
 

  1. All prices for accommodation shown on our website are inclusive of VAT at the current rate.
  2. Prices are subject to change without notice.
  3. Baby cot with linen included / Baby chair – Price of 9 Euros per day.
  4. Extra divan bed with linen included – Price of 25 Euros per day.
  5. Additional cleaning – Price of 55 Euros for each additional cleaning.
  6. Additional linen and towels – Price of 10 Euros per person.
  7. Mobile Internet Router 4G – 45 Euros per stay.
 

  1. Check-in at the accommodation in times of Pandemic, can be done later than the normal Check-in time, in order to ensure the safety and hygiene of the same with the customer.
  2. The collection of keys in times of Pandemic, in order to avoid face-to-face contact in the accommodation with the client, may have to be done at our office.
  3. Check-out in times of Pandemic will have to be done until 10 am, with no possibility for the client to request any flexibility in the departure time.
  4. The intermediate cleaning during the stay in times of Pandemic, will always be carried out in an hour to be scheduled with the client, and will always be carried out without the client staying inside the same.